Express Shipping & Easy Returns
WWe can ship to virtually any address in the world within 7 working days. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
We deliver all orders within the UK via Royal Mail parcels and globally via standard tracked shipping. All orders are dispatched from our warehouse in the UK 🇬🇧 Orders placed before 2 PM GMT are processed on the same day. All orders are processed Monday through Friday. Orders placed on a Saturday or Sunday are processed on a Monday.
How will I know it has been sent?
We'll send you an email with the shipping confirmation.
What if I don't like it?
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Order with confidence, we’re here to help - if something is not right with your order we are here to make it right. Our Wonderful Concierge team are standing by to help you with any questions, returns or refunds.
Contact firstname.lastname@example.org for any questions.